Refund and Returns Policy
1. General Overview
At DreamyShop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms outlined below.
2. Eligibility for Returns
2.1 Time Frame
Requests for returns must be submitted within 30 calendar days from the date you receive the item.
2.2 Condition of Items
Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.
3. Return Process
3.1 Initiating a Return
- Contact our support team at [email protected] or call +1(806)737-9486.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2 Shipping the Return
Upon approval, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
4. Refunds
4.1 Refund Method
Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.
4.2 Non‑Refundable Items
The following items are not eligible for refunds:
- Personalized or custom‑made products
- Final sale items clearly marked as such
- Gift cards and digital downloads
5. Exchanges
If you prefer an exchange for a different size, color, or style, please follow the return process and indicate the desired replacement. Exchanges are subject to product availability.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the received items promptly and report any issues within the specified time frame.
- Package returned items securely to prevent damage during transit.
7. Legal Disclaimer
This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. DreamyShop reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.
8. Contact Information
If you have any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: